Sports / Live
This policy explains exactly what information 2499bet collects when you create an account, make a bKash or Rocket deposit, or browse the lobby — and how we use, store and protect it. Access to our platform and the rights described here depend on your local law and eligible region.
When you open an account with us, we collect the details you provide during registration — your name, contact information and wallet identifiers such as your bKash or Rocket number. We also collect technical data that your device sends automatically: IP address, browser type, session timestamps and pages visited inside the lobby. This data lets us run the platform, process your wallet transactions and respond to account support requests. We do not sell your personal information to third parties. Data shared with payment processors — including bKash and Rocket — is limited strictly to what those processors need to complete your transaction. We retain account data for as long as your account remains open and for a further period as required by the applicable rules of the jurisdictions in which we operate. Once that retention window closes, we delete or anonymise the data. Cookies and similar technologies record your session preferences and browsing path within the site. You can manage cookie settings through your browser; disabling certain cookies may limit how some lobby features behave. Any eligibility to use our platform, and the specific rights you hold over your data, depend on your local law and eligible region.
Transaction identifiers passed to bKash are limited to what is needed to complete your deposit or withdrawal. We do not store your full bKash PIN or one-time codes.
Rocket payment data follows the same restricted-sharing rule. Only the transaction reference and amount are logged in your account wallet record.
Your registration details, session history and support correspondence are held in your account record. You can request a summary of these at any time through our support channel.
Our policy governs information collected through our own platform — the lobby, wallet, account pages and support channels. It does not extend to third-party services you reach from our site, including external payment apps or studio game environments hosted by providers such as Pragmatic Play or PG Soft. Those services have their own policies, and we encourage you to read them. Eligibility to access any part of our platform remains subject to your local law and the eligible regions we serve.
Data collected at login, account creation and wallet top-up falls fully within this policy. This includes device identifiers and session tokens generated during your visit.
bKash and Rocket deposit and withdrawal records are covered here. Once a transaction passes to the payment provider's own system, their privacy terms govern that leg of the process.
Your browsing path through game categories — slots, live dealer tables, crash games — is logged to improve the lobby experience. This data stays within our systems and is not shared for advertising.
Game studios, payment gateways and any external link you follow are outside the scope of this policy. We do not control how those third parties collect or use your data.
You have the right to know what personal information we hold about you, to ask us to correct any inaccuracy, and to request deletion where your local law permits it. The first step is to log in and check your account dashboard — your registered contact details and wallet information are visible there, and you can update most fields directly from the account settings page. For information that cannot be changed through the dashboard itself, or if you want a full record of the data tied to your account, contact our support team directly. We will respond within the timeframe required by the applicable rules in your eligible region. If you believe any record is incorrect or that your data has been handled in a way that does not match this policy, raise it with us first so we can investigate and correct it promptly.
Log in and open the account settings page to see your registered name, contact details and linked wallet identifiers such as your bKash or Rocket number.
Edit most fields directly in account settings. For fields that require identity verification before a change can be saved, follow the instructions shown on that page.
If you want a full copy of your account data or need to report an inaccuracy you cannot fix yourself, contact support and quote your registered account email.
Where your local law grants a right to erasure, you may submit a deletion request through our support channel. We will confirm the outcome once the review is complete.
If any part of this policy raises a question — whether it is about how your bKash transaction data is stored, what session data we hold or how to exercise a data right — our support team is the right place to start. Describe your concern clearly and include your account email so we can locate your record without delay.
Open the chat widget from any page in the lobby. Describe your privacy question and our team will respond during available support hours.
Send your question to our support address listed on the Contact page. Include your registered account email so we can identify your data record.
For routine corrections — updating a phone number or wallet identifier — log in first and use the account settings page before contacting support.
We apply access controls so that your account data is reachable only by the systems and personnel that need it to run the platform or respond to your support requests. Passwords are not stored in plain text. Session tokens expire after a period of inactivity. Any changes to your privacy rights or this policy will be communicated through your account or through a notice on the relevant policy page — the current version is always the one shown here.
We keep your account record for as long as your account is active and for a further period as required by applicable rules. When retention ends, records are deleted or anonymised — not archived indefinitely.
Cookies track your session within the lobby and remember your preferences. Adjust them in your browser settings at any time. Switching off non-essential cookies will not block your ability to log in or make a bKash deposit.
We recommend using a unique password for your 2499bet account and keeping your registered contact details current. If you notice any unexpected activity, contact support straight away so we can review and secure the account.
When we update this policy, the revised version replaces the previous one on this page. Continued use of the platform after a change is posted means you have had the opportunity to read the updated terms.
Below are the questions about this policy that come up most often. If yours is not here, contact our support team with your account email and we will answer directly.
We collect your name, contact details and the wallet identifier — such as your bKash or Rocket number — you use to fund your account. We also record technical data your device sends automatically, including IP address and session timestamps, to operate the platform and detect unusual activity.
Transaction data passed to bKash or Rocket is limited to what those processors need to complete the payment. We do not sell this information. Beyond payment processing, your transaction records stay within our systems and are visible only to you in your account wallet history.
Log in and open your account settings page — your registered contact details and wallet identifiers are shown there. For a full summary of all data tied to your account, contact our support team and quote your registered email. We will respond within the required timeframe for your eligible region.
Where your local law grants a right to erasure, you can submit a deletion request through our support channel. We will review it against our retention obligations and confirm the outcome. Some records may need to be kept for a period after account closure under applicable rules.
Raise it with our support team first, quoting your account email and the specific concern. We will investigate and respond. The rights available to you depend on your local law and eligible region — we will confirm which apply to your account when we reply.
Cookies keep your session active and remember preferences as you browse game categories. You can switch off non-essential cookies in your browser settings. Your ability to log in and complete a bKash or Rocket deposit will not be blocked, though some lobby preference features may behave differently without those cookies.